FAQ – Frequently asked questions

We regularly add new products, special collections and unique designs to our range. Feel free to sign up for our newsletter so you do not miss anything new.

From seasonal offers to exclusive discounts – we regularly run promotions for different occasions. The best way not to miss one is to sign up for our newsletter .

Yes, all orders are shipped directly by us from Germany. That way we ensure fast and secure delivery.

Yes, absolutely! We are big fans of stationery, DIY and creative projects ourselves. That is why we place particular value on high quality in our products. If you are ever not happy with a product or have received a faulty item, you can contact us at any time – we will find a solution.

Yes, for larger quantities – for companies, clubs or for resale, for example – we are happy to make you an offer. We do not currently offer personalised products.

Your satisfaction really matters to us. If you are ever not happy, please get in touch via our contact page – we will find a solution!

Shipping within Germany

• Flat shipping rate: €3.49
• Free shipping from an order value of €35.00

International shipping

• Flat shipping rate: €7.99
• Free shipping from an order value of €80.00

We ship exclusively with Deutsche Post and DHL – fast, reliable and with the greatest care. Safe and punctual delivery is our priority, so that your order reaches you smoothly.

Shipping within Germany

• 1–4 working days after dispatch

International shipping

• EU: 3–7 working days after dispatch
• Outside the EU (e.g. Switzerland): 3–14 working days after dispatch

Times may vary depending on the product or destination (see the product description).

Yes, you can easily have your order delivered to a DHL Packstation – at no extra cost. DHL will let you know as soon as your parcel is ready for collection.

• PayPal
• Klarna
• Credit card
• Apple Pay
• Google Pay
• Bank transfer (payment in advance)

If you withdraw from your entire order and send it back, we kindly ask you to return the enclosed goodie as well. Goodies are voluntary extras tied to a completed purchase. If the order is cancelled in full, there is no entitlement to them. Thank you for your understanding!

As long as your order has not been shipped yet, you can change or cancel it at any time. Just write to us using the contact form, and we will take care of it as quickly as possible.

Please fill in the form on our contact page and describe the mistake.
If the mistake was ours, you will of course receive a free return label, and the correct item will be sent out right away.

You can withdraw from your order within 30 days without giving any reason. Please return the goods unused and in their original packaging where possible. We only deduct a loss in value if it results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. You will find more information and a model withdrawal form in our withdrawal policy.

Yes. Within 30 days of receipt, you can exchange items for a different item or variant. Just send us a short message using the contact form, telling us what you are sending back and what you would like instead. Please return the goods unused and, where possible, in their original packaging. You pay for the return shipping, and we send you the new item free of charge. If it costs more or less, we settle the difference. Your statutory right of withdrawal is not affected.