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Translation for your convenience. The German version is legally binding.

Privacy Policy

1) Information on the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when you use our website. Personal data in this context means all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Ural Özdemir, papeliercreative, Neuer Weg 40, 45711 Datteln, Germany, Tel.: +49 (0)174-9370473, Email: info@papeliercreative.com. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the padlock symbol in your browser bar.

2) Data collection when you visit our website

In the case of merely informational use of our website, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our website visited
  • Date and time at the moment of access
  • Amount of data sent in bytes
  • Source/referral from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (where applicable: in anonymised form)

The processing takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively should there be specific indications of unlawful use.

3) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted again after the browser is closed (so-called “session cookies”), while others remain on your device for longer and allow page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.
Insofar as personal data is also processed by individual cookies used by us, the processing takes place either in accordance with Art. 6(1)(b) GDPR for the performance of the contract, in accordance with Art. 6(1)(a) GDPR where consent has been given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or can exclude the acceptance of cookies for certain cases or in general.
Please note that if cookies are not accepted, the functionality of our website may be limited.

4) Contacting us

When you contact us (e.g. via contact form or email), personal data is processed – exclusively for the purpose of handling and responding to your request and only to the extent necessary for this. The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted when it can be inferred from the circumstances that the matter concerned has been conclusively resolved and provided that no statutory retention obligations prevent this.

5) Data processing when opening a customer account

In accordance with Art. 6(1)(b) GDPR, personal data will furthermore be collected and processed to the extent required in each case if you provide it to us when opening a customer account. You can see which data is required to open an account in the input screen of the corresponding form on our website. You can delete your customer account at any time by sending a message to the above-mentioned address of the controller. After your customer account has been deleted, your data will be deleted, provided that all contracts concluded via it have been fully processed, no statutory retention periods prevent this and we have no continuing legitimate interest in further storage.

6) Use of customer data for direct marketing

- Newsletter dispatch via Sendinblue
Our email newsletters are sent via the technical service provider Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin, to whom we pass on the data you provided when subscribing to the newsletter. This transfer takes place in accordance with Art. 6(1)(f) GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system for advertising. The data you enter for the purpose of receiving the newsletter (e.g. email address) is stored on Sendinblue’s servers in the EU.
Sendinblue uses this information to send the newsletters and to analyse them statistically on our behalf. For the analysis, the emails sent contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked. In addition, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). The data is collected exclusively in pseudonymised form and is not linked to your other personal data; direct identification of individuals is ruled out. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.
Furthermore, Sendinblue may itself use this data in accordance with Art. 6(1)(f) GDPR on the basis of its own legitimate interest in designing and optimising the service in line with demand and for market research purposes, for example to determine which countries the recipients come from. However, Sendinblue does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.
We have concluded a data processing agreement with Sendinblue, under which we oblige Sendinblue to protect our customers’ data and not to pass it on to third parties.
You can view Sendinblue’s privacy policy here: https://de.sendinblue.com/legal/privacypolicy/

- Request for a review by email
After delivery, we send you an email once asking you to review the items you purchased. For this purpose, we use your email address, your first name, the order number and the items ordered. The legal basis is our legitimate interest in feedback on our products (Art. 6(1)(f) GDPR) in conjunction with Section 7(3) of the German Act against Unfair Competition (UWG).
You can object to this at any time, via the link in every review email or by sending a message to info@papeliercreative.com, without incurring any costs other than the transmission costs at the basic rates. After that, you will no longer receive review emails. The review link in the invitation is valid for 60 days; you can object at any time, including after that.

7) Data processing for order processing

7.1 Insofar as this is necessary for the performance of the contract for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when placing your order (name, address, email address) in order to inform you personally, within the scope of our statutory information obligations pursuant to Art. 6(1)(c) GDPR, via a suitable communication channel (for example by post or by email) about upcoming updates within the period provided for by law. Your contact details are used strictly for the purpose of notifications about updates owed by us and are processed by us for this purpose only to the extent necessary for the respective information.

In order to process your order, we also work with the following service provider(s), who support us in whole or in part in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

7.2 Use of special service providers for order handling and processing

- Billbee
Orders are processed via the service provider "Billbee" (Billbee GmbH, Arolser Str. 10, 34477 Twistetal). Your name, address and, where applicable, other personal data are passed on to Billbee in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent that this is actually necessary for processing the order. Details on Billbee’s data protection and its privacy policy can be viewed on Billbee’s website at "billbee.io".

7.3 Use of payment service providers (payment services)

- Klarna
If you select a Klarna payment service, the payment is processed by Klarna Bank AB (publ), https://www.klarna.com/de/, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). In order to enable the payment to be processed, your personal data (first name and surname, street, house number, postcode, town, gender, email address, telephone number and IP address) as well as data relating to the order (e.g. invoice amount, items, delivery method) are passed on to Klarna for the purpose of identity and credit checks, provided that you have expressly consented to this in accordance with Art. 6(1)(a) GDPR during the ordering process. You can see here to which credit agencies your data may be forwarded in this context:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies
The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. Klarna uses the information obtained on the statistical probability of a payment default for a balanced decision on the establishment, performance or termination of the contractual relationship.
You can withdraw your consent at any time by sending a message to the controller responsible for data processing or to Klarna. However, Klarna may still be entitled to process your personal data if this is necessary for processing the payment in accordance with the contract.
In accordance with the applicable data protection provisions and in line with the information in Klarna’s privacy policy for data subjects based in Germany https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy
or for data subjects based in Austria https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacy
your personal details will be handled.
- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or “payment in instalments” via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer takes place in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for the payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or “payment in instalments” via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6(1)(f) GDPR on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of payment default for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. For further data protection information, including on the credit agencies used, please refer to PayPal’s privacy statement: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for processing the payment in accordance with the contract.

8) Web analysis services

Google Analytics 4
This website uses Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which can be used to analyse the use of websites.
When Google Analytics 4 is used, so-called "cookies" are used by default. Cookies are text files that are stored on your device and enable an analysis of your use of a website. The information collected by cookies about your use of the website (including the IP address transmitted by your device, shortened by the last digits, see below) is generally transmitted to a Google server and stored and processed there. In this context, information may also be transmitted to the servers of Google LLC, based in the USA, and further processed there.
When Google Analytics 4 is used, the IP address transmitted by your device when you use the website is, by default and automatically, always collected and processed only in anonymised form, so that the information collected cannot be directly related to a person. This automatic anonymisation is carried out by Google shortening the IP address transmitted by your device by the last digits within Member States of the European Union (EU) or in other Contracting States to the Agreement on the European Economic Area (EEA).
On our behalf, Google uses this and other information to evaluate your use of the website, to compile reports on your website activities or your usage behaviour and to provide us with further services related to your use of the website and the internet. The shortened IP address transmitted by your device within the scope of Google Analytics 4 is not merged with other Google data. The data collected in connection with the use of Google Analytics 4 is retained for 2 months and then deleted.
In addition, Google Analytics 4 enables, via a special function, the so-called “demographic characteristics”, the creation of statistics with statements about the age, gender and interests of website users on the basis of an evaluation of interest-based advertising and with the involvement of third-party information. This makes it possible to determine and distinguish user groups of the website for the purpose of target-group-optimised alignment of marketing measures. However, data collected via the “demographic characteristics” cannot be attributed to a specific person and therefore not to you personally either. This data collected via the “demographic characteristics” function is retained for two months and then deleted.
All of the processing described above, in particular the setting of Google Analytics cookies for storing and reading information on the device you use to access the website, only takes place if you have given us your express consent to this in accordance with Art. 6(1)(a) GDPR. Without your consent, Google Analytics 4 will not be used during your use of the website. You can withdraw any consent you have given at any time with effect for the future. To exercise your withdrawal, please deactivate this service via the “Cookie Consent Tool” provided on the website.
In connection with this website, the “UserIDs” function is also used as an extension of Google Analytics 4. By assigning individual UserIDs, we can have Google create cross-device reports (so-called “cross-device tracking”). This means that, if you have given your corresponding consent to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, your usage behaviour can also be analysed across devices if you have set up a personal account by registering on this website and are logged in to your personal account with your relevant login details on different devices. The data collected in this way shows, among other things, on which device you first clicked on an ad and on which device the related conversion took place.
In connection with this website, the Google Signals service is also used as an extension of Google Analytics 4. With Google Signals, we can have Google create cross-device reports (so-called “cross-device tracking”). If you have activated “personalised ads” in the settings of your Google account and have linked your internet-enabled devices to your Google account, Google can, if you have given your consent to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, analyse usage behaviour across devices and create database models based on this. This takes into account the logins and device types of all website users who were logged in to a Google account and carried out a conversion. The data shows, among other things, on which device you first clicked on an ad and on which device the related conversion took place. We do not receive any personal data from Google in this process, but only statistics compiled on the basis of Google Signals. You have the option of deactivating the “personalised ads” function in the settings of your Google account and thereby switching off the cross-device analysis in connection with Google Signals. To do so, follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de
Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de
For our use of Google Analytics 4, we have concluded a so-called data processing agreement with Google, under which Google is obliged to protect the data of our website users and not to pass it on to third parties.
To ensure compliance with the European level of data protection, including in the event of any transfer of data from the EU or the EEA to the USA and any further processing there, Google relies on the so-called standard contractual clauses of the European Commission, which we have agreed with Google by contract.
Further legal information on Google Analytics 4, including a copy of the aforementioned standard contractual clauses, can be found at https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Shopware Analytics
Purpose of processing: Together with our shop software service provider, as joint controllers, we evaluate certain information about our customer base (e.g. the customer group, pages visited, click paths, date and time of the visit, information about the device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries and the time zone). This information is prepared by an external service provider and sent to us in near real time so that we can monitor the use of our website and improve our offers.
Legal basis: Art. 6(1)(f) GDPR
Data categories: derivations from master and contact data (the customer group, no individual customer data), usage data, connection data
Recipients of the data: shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany (as joint controller), IT service providers
The essence of the joint controllership: The joint controllership exists between us and shopware AG; the data is collected on our shop and then transferred to servers of Shopware or its service providers; with the exception of obtaining your consent to the use of cookies or comparable technologies and fulfilling these information obligations, all obligations, in particular the implementation of data subject rights, lie with shopware AG, which you can contact at legal@shopware.com. You can also assert your data subject rights with us; we will then forward your request accordingly to shopware AG. shopware AG can derive behaviour on our store from the data collected, but cannot attribute this data to you as a person.
Intended transfer to a third country: None
Do we store personal data on your device or read such data from it on the basis of your consent? Yes, for details see Consent Management.

9) Tools and miscellaneous

Cookie Consent Tool

This website uses a so-called “Cookie Consent Tool” to obtain valid user consent for cookies and cookie-based applications that require consent. The “Cookie Consent Tool” is displayed to users when they access the page in the form of an interactive user interface on which consent for certain cookies and/or cookie-based applications can be given by ticking boxes. Through the use of the tool, all cookies/services requiring consent are only loaded if the respective user gives the corresponding consent by ticking the boxes. This ensures that such cookies are only set on the user’s respective device if consent has been given.
The tool sets technically necessary cookies in order to save your cookie preferences. As a rule, no personal user data is processed in this context.
If, in individual cases, personal data (such as the IP address) is nevertheless processed for the purpose of storing, assigning or logging cookie settings, this takes place in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.
A further legal basis for the processing is also Art. 6(1)(c) GDPR. As the controller, we are subject to the legal obligation to make the use of technically non-essential cookies dependent on the respective user’s consent.
Further information on the operator and the setting options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

10) Rights of the data subject

10.1 With regard to the processing of your personal data, the applicable data protection law grants you the following data subject rights (rights to information and intervention) vis-à-vis the controller, whereby reference is made to the legal basis cited for the respective conditions of exercise:

  • Right of access pursuant to Art. 15 GDPR;
  • Right to rectification pursuant to Art. 16 GDPR;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to notification pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw consent given pursuant to Art. 7(3) GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

10.2 RIGHT TO OBJECT

IF, WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

11) Duration of storage of personal data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and – where relevant – additionally by the respective statutory retention period (e.g. retention periods under commercial and tax law).

When personal data is processed on the basis of express consent pursuant to Art. 6(1)(a) GDPR, this data is stored until the data subject withdraws their consent.

If statutory retention periods exist for data that is processed within the framework of contractual or contract-like obligations on the basis of Art. 6(1)(b) GDPR, this data will be routinely deleted after the retention periods have expired, provided that it is no longer required for the performance or initiation of a contract and/or we have no continuing legitimate interest in further storage.

When personal data is processed on the basis of Art. 6(1)(f) GDPR, this data is stored until the data subject exercises their right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.

When personal data is processed for the purpose of direct marketing on the basis of Art. 6(1)(f) GDPR, this data is stored until the data subject exercises their right to object pursuant to Art. 21(2) GDPR.

Unless otherwise stated in the other information in this policy about specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.